Air Travel is a Nightmare. Who's to Blame?
by Adam Felts
A MarketWatch article by AgeLab Director Joseph Coughlin explores how demographic change can disrupt complex organizations and systems - including the airline industry:
"Flight delays, ground stops, and cancellations are all in the news. Travel over the July 4 holiday was described as a flightmare. Who or what is to blame?
The airline industry blames the FAA, the FAA blames the airlines, many cite the lingering effects of the pandemic, some blame technology, others point to extreme weather and smoke from our Canadian cousins to the north, some are even blaming passengers referring to them as “inexperienced travelers.”
While the blame game heats up, nearly everyone is missing what should be obvious. We should blame our shared inability to see and respond to demographic changes that have been reshaping the aviation workforce and traveling public for decades."
Read Dr. Coughlin's thoughts in full here.