An article by Joseph Coughlin on the benefits of human-delivered financial advice appears in Forbes:
Quantitative calculations, portfolio construction and risk assessment are perhaps best done by algorithm. When all arrows are up, delegating the math and profoundly rational decisions to a robot makes sense. But in times of market volatility, high-tech algorithms are not an effective replacement for high-touch human advice when looking for meaning, reassurance, guidance – and accountability. With respect to accountability, financial advisor Darren Coleman describes one client’s response to him regarding the recent market shift: "I'm not worried about this, because it's your problem."
Read Dr. Coughlin's thoughts in full here.