In the summer of 2020, the MIT AgeLab developed a study on the impacts of artificial intelligence with support from Retirement and Personal Wealth Solutions at Bank of America. This study surveyed consumers and experts on their attitudes and beliefs about AI, with particular attention to how AI will impact domains related to longevity and aging.
In November 2020, the AgeLab hosted a two-day virtual symposium with Bank of America titled "Charting the Longevity Economy's Endless Frontier: How Artificial Intelligence Will Help Us Live Longer, Better." The event convened experts in AI to discuss the implications of the technology for older adults and the life course. Some of the participants reconvened in June 2021 for a roundtable discussion around impacts of AI applications and related services, anticipated consumer acceptance, and sociotechnical issues that need to be addressed.
The AgeLab’s AI and Longevity study culminated with a comprehensive report published in July 2021 with Bank of America that showcases results from the consumer and expert surveys.
The report breaks down consumer and expert perceptions of AI across five key domains: finance and retirement planning; health and caregiving; social interaction; infrastructure and community; and workplace, benefits, and career.
Overarching findings include a confidence gap between experts and consumers about AI's effectiveness - the experts were more likely to be confident in AI's capability to perform various tasks. This confidence gap may have implications for future adoption of certain AI applications, and may point to the need to increased education for consumers on what AI is and what it does. The study also found differences in attitudes toward AI by generation, levels of education and income, gender, and technological savviness, suggesting potential gaps in adoption and comfort toward technology.